In brief
- You pay per code when codes are issued. Prices start from ₦10 per code and are shown when you order.
- Activating a code is at no extra cost. There is no wallet, prepaid credit or subscription.
- Payments are processed by Paystack. We never see or store your card details.
- We issue codes only after your payment is confirmed.
- Duplicate payments are held and refunded. Refunds go back to the original payment method.
1.About this policy
This policy explains how pricing, payment and refunds work for manufacturers who order codes from us. It forms part of our Business Terms at https://sabireal.com/legal/business-terms.
SabiReal is a brand of Worllet Limited, a company registered in Nigeria.
RC number: 7014396.
Address: Port Harcourt, Nigeria.
For questions about a payment, email support@sabireal.com with "Payment" and your order reference in the subject line.
2.How pricing works
You pay per code, when codes are issued. Prices start from ₦10 per code. The price for your order is shown before you pay, and the price shown when you order is the price you pay for that order.
We may change our prices from time to time. A change applies only to orders placed after it takes effect.
Activating a code is at no extra cost and is your choice. You decide when codes go live.
We work on pay as you go. There is no wallet, no prepaid credit and no subscription.
3.Taxes and fees
Any taxes and fees that apply are shown on the order before you pay and on your invoice.
4.Paying for an order
Payments are processed by Paystack. You pay on Paystack's secure page using the methods it offers. We never see or store your card details.
We issue codes only after Paystack confirms your payment. Once it does, your codes are issued automatically.
5.Failed or pending payments
If a payment fails, no codes are issued and you can try again.
If a payment is still pending, we wait for Paystack to confirm it before issuing codes. Please do not pay a second time while a payment is pending. If you are unsure, email support@sabireal.com with your order reference and we will check it for you.
6.Duplicate payments
If you are charged more than once for the same order, we hold the extra payment and refund it. You do not need to ask, although you are welcome to contact us.
7.Refunds
We refund a payment in full when you were charged in error, when you paid twice, or when we could not issue the codes you paid for.
We may give a partial refund, for example when only part of an order could be issued.
Codes that have been issued to you are generally not refundable, because each code is unique and reserved for your products. If you think an order went wrong, tell us and we will look at it with you.
Refunds go back to the original payment method through Paystack. We start a refund promptly, once Paystack confirms the payment it relates to. How long it then takes to reach you depends on Paystack and your bank.
To ask for a refund, email support@sabireal.com with "Refund" and your order reference in the subject line.
8.Invoices and records
Each order has an invoice, which shows any taxes and fees. Keep your invoices for your own records. If you need a copy, email support@sabireal.com with "Invoice" and your order reference in the subject line.